Q: Can I rent now and pay later?

Place an order over $500 with us, choose "pay later" during the booking experience, and we will only charge 20% of the subtotal at the time of reservation, the remaining balance will be automatically charged 7 days prior to the dispatch date. Late fees apply for a missed payment, your order will be subject to cancellation if the charges fail after 2 consecutive attempts or if you still have a pending balance within 7 days of the event date, whichever comes first. Late fees apply for a missed payment, your order will be automatically canceled if the charges fail after 2 consecutive attempts or if you still have a pending balance within 7 days of the event date, whichever comes first. ||| This feature is only available with a Delivery Unlimited membership

Question 1

Do I need to clean/launder my linens prior to return?

Accepted Answer

Non-specialty linens (Black, Ivory, White) and hangers must be placed in a plastic bag or box, unwashed.

| Specialty Linens: DO NOT have to be returned, this will be indicated on the item's product page. Therefore, they are ineligible for a refund and can only be purchased up to 10 days before dispatch.

("Renter") acknowledges that damaged specialty linens including, but not limited to; burns, wax, or any type of adhesives will be billed a replacement fee of approximately $30 each. Unreturned hangers will be billed a replacement fee of approximately $2 each. No credit will be given for any unused linens.

Question 2

What is your rental period?

Accepted Answer

You will be prompted to choose a rental period (applicable to rental items only) during the booking experience, we accept rentals anywhere from 0 days (same day rental) up to 30 days. Starting on October, all weekend rental deliveries will be dispatched on Friday and picked up the following Monday, this will vary during holidays. Should you need to keep our products longer than 3 days, (i.e 5-days: From Friday → to Tuesday) additional charges will apply. Please refer to our rental period rates below*

||| Important: Non-rental items like Event+ Products are exempt from rental periods.

2020-21 Rental Rates Sheet

| *Rental Rates are set by the most current version of the rental rate sheet in effect at the time of booking || Rental periods need to be pre-arranged at the time of booking. Renter’s rental time begins promptly at the prescribed dispatch timeslot and ends promptly at the designated ending timeslot. Unarranged Rental Periods: Renter is subject to double the normal rental period rates for every additional day that was not pre-arranged at the time of booking or modifications not made through the order status tool.

Question 3

Can I rent now and pay later?

Accepted Answer

Place an order over $500 with us, choose "pay later" during the booking experience, and we will only charge 20% of the subtotal at the time of reservation, the remaining balance will be automatically charged 7 days prior to the dispatch date. Late fees apply for a missed payment, your order will be subject to cancellation if the charges fail after 2 consecutive attempts or if you still have a pending balance within 7 days of the event date, whichever comes first.

Late fees apply for a missed payment, your order will be automatically canceled if the charges fail after 2 consecutive attempts or if you still have a pending balance within 7 days of the event date, whichever comes first.

||| This feature is only available with a Delivery Unlimited membership

Question 4

What is Remote delivery?

Accepted Answer

You may opt-in for this service during the booking experience to allow a safe-direct rental delivery in a pre-arranged place such as a backyard, scenarios include: when the ("renter") is away or unable to be present during the designated delivery timeslot. You are also not required to be present at the time of pickup, as long as you leave the items stacked and ready for pickup in the same place where it was delivered.

You will be responsible to leave any gates or entranceway unlocked without animal presence for safety access.

| You will receive pictures of where we left the items and notifications every step of the way for complete peace of mind.

||| This was heavily requested during COVID-19, so we made this feature available for all our rental delivery customers, please note, Event+ products are not eligible for remote delivery.

Question 5

Do you rent tents?

Accepted Answer

We currently do not offer tent rental services.

Question 6

How can I view product pricing?

Accepted Answer

You can view product pricing by simply browsing our website.

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