Helpdesk: U Party 🎉
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Dispatch & Delivery
Questions about our standard, unlimited, and rush delivery
What is Remote delivery?
You may opt-in for this service during the booking experience to allow a safe-direct rental delivery in a pre-arranged place such as a backyard, scenarios include: when the ("renter") is away or unable to be present during the designated delivery timeslot. You are also not required to be present at the time of pickup, as long as you leave the items stacked and ready for pickup in the same place where it was delivered. You will be responsible to leave any gates or entranceway unlocked
How will the driver come to my door if I live in an apartment?
If a driver needs help getting into your building, they will call you. To help your driver bring you your order quickly, you can add delivery instructions in the during the booking experience.
Where do you deliver?
We currently deliver to events in most of the valley, this includes — up to 50 miles for rental deliveries from 85296. Floral-only deliveries are limited to 25 miles from our warehouse, to be exact. Temporary Warehouse Address: 750 E Eagle Ln Gilbert, AZ 85296
Delivery & pickup times
Delivery and pickup for standard & unlimited orders are typically between 8am - 12 noon, please note, the corresponding time slot for your delivery will be reflected during the booking experience and it may vary during the peak holiday season. For your convenience, the following time-based add-ons are available during the booking experience: Add-on: Afterhours Delivery or pickup ![Add-on: Rush Se
Do you setup and breakdown the rental products?
Our dispatch team will setup and breakdown several of our rental products that already include setup by default (i.e heaters & sound systems already include initial installation) For other rental items such as chairs, tables or bundles, simply add set-up & takedown service on the product page & add it your cart for an additional cost—you can opt to add those other services during checkout.
What states do you service?
Great question! U Party is currently available in select parts of Arizona. However, we are proud to have supported events nationwide though the ARA Webinars (American Rental Association).
I’d like different parts of my order to deliver to different addresses (i.e. to my commissary). How can I note this on my order?
While our online ordering system does not currently support this feature, our Customer Service Team will be happy to help!
Do you offer breakdown/takedown service?
Rental items must be knocked down and stacked in a secure, covered area for pickup. Takedown service is only offered by special request and incurs an additional fee.
Can you move the items from the ceremony to the reception?
Also known as a Flip. While this is optional, we strongly recommended this for Weddings.
Do you offer will call?
We like to call it Self Pickup. Please note, when selecting dispatch method, your order must be below the current delivery minimum. We suggest bringing a large truck, car or trailer with enough loading space to load your rentals. 750 E Eagle Ln Gilbert, AZ 85296 Per our policy, all self pickup reservations should last no longer than 2 days (Picked up on Saturday → Returned on Sunday), If you’re having a multi-day event, consider delivery as your dispatch method.
Can I track my order to know when it arrives?
Absolutely! Once we dispatch the items, you will receive a tracking link through the text number/email on file to know when they arrive. When your driver gets close to your delivery location, we will send another email with an exact time, and other useful informa
How does delivery work?
We partner with local, third-party drivers to bring your order right to your event, whether it's a house, a park, or a venue. When the time comes, our drivers gather the items in your order and place them on our vehicles. Once we dispatch the items, you will receive a tracking link through your text-enabled number or email on file to know when they arrive. Delivery routes can change during the day, so we include a link to a tracking site. The estimated arrival time on the live page i
Do you offer prior-day delivery?
Yes, simply set the dispatch date of your order the day prior. Should you need to keep our products longer than 3 days, (i.e 5-days: From Friday → to Tuesday) additional charges will apply. Please refer to our rental period rates here. $0 delivery & pickup fee for your first two events FREE setup
What is Rush Service?
Worried about time? As a modern event service, we make it easier for you to get your order when you want it. Simply add "Rush" to your order and select a 2-hour timeslot **available for your date of delivery and we’ll ensure it gets to you within that timeframe. was made just for that, simply choose a particular time to get your order for $19 more and we’ll ensure it gets to you at the time selected.
How do you want the equipment prepared for pickup? Do we stack them a certain way?
Rental items must be knocked down and stacked, facing up in a secure, covered area for pickup. Takedown is only offered by special request. $0 delivery & pickup fee for your first two events FREE setup service on up to 100 chairs, 10 tables & tablecloths for your first two events Access to Bundles Rent Now, Pay only 20% down feature ($300 order min.)You may also take advantage of