Helpdesk: U Party 🎉
Go to website
Payments & Cancellations
What happens if I need to cancel my order or if I need to reschedule?
Can I rent now and pay later?
Place an order over $500 with us, choose "pay later" during the booking experience, and we will only charge 20% of the subtotal at the time of reservation, the remaining balance will be automatically charged 7 days prior to the dispatch date. Late fees apply for a missed payment, your order will be subject to cancellation if the charges fail after 2 consecutive attempts or if you still have a pending balance within 7 days of the event date, whichever comes first. Late fees apply for a missed
What happens if I don’t use part of my rental order?
We do not issue refunds for any unused products.
A guide to Hassle-free Rescheduling & Cancellations
If you want to cancel your account, chat with us through our main website. Let us know if there’s something you are not happy with, and we will do our best to address it. RESCHEDULING We have one of the most flexible weather policies out of most party rental companies in town. Our no-hassle reschedule policy means the (“renter”) can reschedule for any reason up until the scheduled delivery timeslot. The (“Renter”) will be able to claim rental credit that is valid for a future reservation
Do you require a deposit?
In most cases, you will be required to pay in full, upfront in order to reserve your rental. You can use our Rent Now, Pay Later feature for orders greater than +$300
What additional fees may apply to my order?
My business or event is tax exempt. How can I reflect this on my order?
Please attach your tax exempt certificate to our Accounting team through our live chat button on our main website.
Do you price match?
Send us the price of the competitor and we’ll match the price for your rental items. Eligible on available products at U Party. Simply send us the ad, invoice or proof of the competitor’s price trough chat. The following items are not eligible for price match: Event+ products Delivery fees Linens
Do you offer discounts?
We offer low, competitive prices. Our hand-picked, all-in-one bundles are available at discounted prices on your favorite chairs, tables & linens. $150 credit for your next events FREE setup service on up to 100 chairs, 8 tables & tablecloths of any type Access to Bundles Rent Now, Pay Later feature ($500 order min.)
How Can I Redeem a Yelp Voucher?
Please get in touch with us with your 6-digit claim code found on your Yelp confirmation. Once we receive this information, we will generate a coupon code and send you instructions to complete your reservation.